Vacancies at Combilift

Key Account Controller

Principal Purpose: To Manage and Update Key dealers on their order status and any queries pertaining to same,

Nature and Scope: Developing trust relationships with a portfolio of major clients and expanding the relationships with existing customer by continuously proposing solutions that meet their objectives.

Key Accountabilities

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
Acquire a thorough understanding of key customer needs and requirements
Acquire a thorough understanding of products and services
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Acknowledge and following up within 24 hours on enquiries and sending out information to the customer.
Entering all required data for open orders onto the company system
Responding to incoming email, Tickets and phone enquiries
Challenging any objections with a view to the customer being satisfied with customer service.
Maintain professional and technical knowledge by attending training workshops where possible
Working as part of a team to accomplishing related results as needed
Attending team meetings and sharing best practice with colleagues
Confidentiality is required in relation to all customers details and suppliers’ details. Under no circumstance is any third party to receive any information relating to customers or suppliers’ details.
In addition to the duties and responsibilities listed above, the Key Account Controller may be required to perform other duties as deemed reasonable and necessary