Jobs at Combilift Monaghan
Global Customer Support Agent – Parts Department
Principal Purpose: To Manage customer’s requests and keep them informed on their active backlog, work towards effective and efficient order fulfilment,
Nature and Scope: Developing trust relationships with a portfolio of global clients and expanding the relationships with existing customer/suppliers by continuously proposing solutions that meet objectives.
- Evaluating Shortages and Placing both urgent and forecast orders
- Generating Purchase Orders for Stock and special orders
- Chasing Past Due Orders
- Updating pricing on ERP on both the PO and also the Vendor Contracts form
- Confirming Pricing on supplier invoices
- Managing stock (POs receipt and CO generation)
- Following through on parts invoiced from vendors but not receipted
- Building strong relationships with suppliers
- Contacting Customers with regards to open orders and delays
- Completing Daily Dispatch reports for key dealers
- Assisting other areas of the department where needed
- General Admin Duties
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
- Acquire a thorough understanding of key customer needs and requirements
- Acquire a thorough understanding of products and services
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Acknowledge and follow up within 24 hours on enquiries and sending out information to the customer.
- Entering all required data for open orders onto the company system
- Responding to incoming email, Tickets and phone enquiries
- Challenging any objections with a view to the customer being satisfied with customer service.
- Maintain professional and technical knowledge by attending training workshops where possible
- Working as part of a team to accomplishing related results as needed
- Attending team meetings and sharing best practice with colleagues
- Confidentiality is required in relation to all customers details and suppliers’ details. Under no circumstance is any third party to receive any information relating to customers or suppliers’ details.
- In addition to the duties and responsibilities listed above, the Key Account Controller may be required to perform other duties as deemed reasonable and necessary
- Material Handling
- Logistics & Supply Chain
- Ideally 3 years’ experience in purchasing/procurement/customer services-support
- Ability to make important decisions and cope with pressure
- Have the ability to deliver to sometimes pressurised deadlines and competing priorities
- Ability to problem solve and generate practical and sensible solutions
- Good communication through other areas within and outside the parts department
Full-time
- Alternating shift to support global customer base (11am – 8pm or 1pm – 10pm)
- Business Development
- Supply Chain
- Customer Service
- Distribution
