Vacancies at Combilift
Global Customer Support Agent – Parts Department
Principal Purpose:  To Manage customer’s requests and keep them informed on their active backlog, work towards effective and efficient order fulfilment,

 

Nature and Scope: Developing trust relationships with a portfolio of global clients and expanding the relationships with existing customer/suppliers by continuously proposing solutions that meet objectives.

  • Evaluating Shortages and Placing both urgent and forecast orders
  • Generating Purchase Orders for Stock and special orders
  • Chasing Past Due Orders
  • Updating pricing on ERP on both the PO and also the Vendor Contracts form
  • Confirming Pricing on supplier invoices
  • Managing stock (POs receipt and CO generation)
  • Following through on parts invoiced from vendors but not receipted
  • Building strong relationships with suppliers
  • Contacting Customers with regards to open orders and delays
  • Completing Daily Dispatch reports for key dealers
  • Assisting other areas of the department where needed
  • General Admin Duties
  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
  • Acquire a thorough understanding of key customer needs and requirements
  • Acquire a thorough understanding of products and services
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Acknowledge and follow up within 24 hours on enquiries and sending out information to the customer.
  • Entering all required data for open orders onto the company system
  • Responding to incoming email, Tickets and phone enquiries
  • Challenging any objections with a view to the customer being satisfied with customer service.
  • Maintain professional and technical knowledge by attending training workshops where possible
  • Working as part of a team to accomplishing related results as needed
  • Attending team meetings and sharing best practice with colleagues
  • Confidentiality is required in relation to all customers details and suppliers’ details. Under no circumstance is any third party to receive any information relating to customers or suppliers’ details.
  • In addition to the duties and responsibilities listed above, the Key Account Controller may be required to perform other duties as deemed reasonable and necessary

  • Material Handling
  • Logistics & Supply Chain

  • Ideally 3 years’ experience in purchasing/procurement/customer services-support
  • Ability to make important decisions and cope with pressure
  • Have the ability to deliver to sometimes pressurised deadlines and competing priorities
  • Ability to problem solve and generate practical and sensible solutions
  • Good communication through other areas within and outside the parts department

Full-time

Alternating shift to support global customer base (11am – 8pm or 1pm – 10pm)

  • Business Development
  • Supply Chain
  • Customer Service
  • Distribution