This placement will allow you to develop your interpersonal skills as well as working as part of a cross functional team. (more skills here?).
We are open to taking on students based on a fixed period that suits the requirements of your placement, fully paid.
This is an excellent opportunity for someone, with Mechanical industry experience to provide market leading, professional and comprehensive Technical Sales Support to all enquires across all sales areas of the business.
You will be the first point of contact for customers experiencing issues. Our Existing Sales Technical Support Team also consists of 7 employees preparing drawings that help the customer understand the space saving and safer handling of products if they purchase a Combilift Forklift.
- Respond to all enquiries (Email / Phone) effectively, efficiently and in a professional manner – ensure compliance with all relevant recommendations, standards & procedures
- Communicate with Sales person or the end customer to understand the customer’s requirements (Email / Phone) regarding warehouse storage
- Prepare AutoCAD drawings of Customer warehouse / Storage area.
- 3D drawings / Animations etc
- Successful candidates should be familiar with 2D AutoCAD, Word,
- Excel and all Microsoft Office packages.
- Interaction/Liaising with Design Engineers.
- Conducting Technical Support for our Customers Globally.
- Designing Specifications around machines and customisation
- Interacting with Design Engineers in regards to warehouse concepts & customer machine concepts
- Deliver all projects on time in full according to project schedule.
- Continuously strive to provide excellent levels of Technical Service and to ensure continuous development/improvement.
Carry out duties in such a manner as to comply with the Health & Safety Policy of the company, including:
- Taking reasonable care for your own safety & that of others
- Arriving for work free from any intoxicant
- Wearing Personal Protective Equipment where applicable
- Not engaging in improper conduct or behaviour
- Reporting known defects
- Not intentionally or recklessly interfering with or misuse equipment
- Participating in health & safety training provided
- Assist with on-the-job training and development of staff as required
- Take appropriate action to maintain or improve relationships with all customers
- You are required to use your best endeavours to promote the best interests of the Company and abide by the rules, policies and procedures of the Company
- Any other duties, within reason and capability, as determined by management
- Strong attention to detail and accuracy in work
- Excellent communication skills, with the ability to communicate effectively and clearly both internally and externally
- Excellent customer service skills with the ability to provide a professional market leading service
- Proven problem-solving ability
- Applicants should be self-motivated and be capable of working on their own initiative
