- Jobs at Combilift Monaghan
Warranty Coordinator & Training Support
- 1 877 2662456
- [email protected].
Warranty Coordinator & Training Support
This role is located in the Global Aftersales Department at Combilift Global Headquarters in Monaghan, Ireland. The ideal candidate will be an excellent team player with strong communication, customer service, organisation, and problem-solving skills. They should be proactive, logical, PC literate, and able to meet deadlines while working effectively on their own initiative or as part of a team.
“JOINING COMBILIFT MEANS IMMERSING YOURSELF IN A CULTURE THAT
THRIVES ON POSITIVITY, OPENNESS, AND A ‘CAN-DO’ SPIRIT.”
We are seeking a highly motivated individual to join our Global Aftersales Team and work in a fast-paced, dynamic environment, to support our expanding business. This role will support our Warranty and Training Program Worldwide. The duties of the role will include but are not limited to the followingc
- Work with Dealers to ensure all Warranty Claims are loaded to the web portal
- Arrange online Login for user accounts across the globe.
- Manage Warranty Accounts including Access and User Information and rates.
- Ensure all Communication is via the online portal and/or tracked in it.
- Review and process all claims per SOP.
- Utilise all systems and knowledge to ensure suitable responses and validations.
- Escalate for support on complex or high-cost claims.
- Support all claim groups, German (Lars), North America and World-Wide Claims reviewers with both technical and process information.
- Provide Dealers and other Users with training on Combilift Aftersales Support systems, including: My Combilift, Knowledgebase, Parts Portal, Training, Scheduler.
- Provide Dealers and other Users with training on Combilift Aftersales Support systems, including… - My Combilift, Knowledgebase, Parts Portal, Training, Scheduler.
- Manage the “Tech Training” email account.
- Track all Training Requests and ensure needs are fully understood.
- Collate and define grouping of training for our technical Trainers.
- Support the Training Trip travel arrangements, both logistically and with the Dealer and Customer representatives.
- Provide Dealers and other Users with training on Combilift Aftersales Support systems, including: My Combilift, Knowledgebase, Parts Portal, Training, Scheduler.
- Help define additional Training material required and supports it documentation.
- Work with Submitter, Aftersales Team and Vendor Quality on any requests for parts return and of the correct form/process to use.
- Additional roles as required based on workload sharing within the Aftersales Department.
- Supporting the Aftersales dept email accounts and calls and either resolving the support request directly or working with other to provide the necessary support.
The ideal candidate will be an excellent team player with strong communication, customer service, organisation, and problem-solving skills. They should be PC literate, able to meet deadlines, work well independently or as part of a team, and have the confidence to deal with people across different languages, cultures, and seniority levels.
- An excellent team player.
- Fully PC literate with MS Excel knowledge an advantage.
- Syteline System and Parts Ordering Process Experience an advantage.
- Be proactive, logical and a good problem solver.
- Good communication and customer service skills are essential.
- Must be able to meet and work towards deadlines when required.
- Confidence dealing with a variety of people from different languages, cultures and seniority levels.
- Working with factory teams understand and challenge technical solutions applied.
- Ability to work both, as an individual and as part of a team is essential.
- Knowledge of Combilift products is an advantage but not essential as product training will be given.
If you are interested in this role and you feel you meet the criteria, please forward your CV to [email protected].
Or Click Apply for this Role below.
- Careers
Exciting and rewarding employment opportunities
At Combilift we’re not all about building forklifts, we provide employment to more than 850 people locally across a wide range of departments such as Accounts, Engineering, IT, Sales, Marketing, HR, Layouts, Service and Warranty, Spare Parts, Despatch, Stores, Weld, Production Scheduling, Order Entry, Test & Finish, Lean, and Quality. Our valued employees are at the heart of our business, their continuous commitment, contribution, can-do attitude and skills play a crucial part in our ongoing success.
