PRIVACY POLICY

Combilift and its subsidiaries are committed to safeguarding your privacy. Contact us at [email protected] if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

KEY DETAILS

This website privacy policy describes how Combilift protects and makes use of the information you give the company when you use this website or contact our offices. If you are asked to provide information when using this website or contacting our offices, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page. If you have any questions about this policy, please contact the Marketing Manager.

INTRODUCTION

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

DEFINITIONS

Personal Data – any information relating to an identified or identifiable natural person.

Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.

Data subject – a natural person who’s Personal Data is being Processed.

Child – a natural person under 16 years of age.

We/us (either capitalized or not) – Combilift

DATA PROTECTION PRINCIPLES

We promise to follow the following data protection principles: Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request. Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered. Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose. Processing is limited with a time period. We will not store your personal data for longer than needed. We will do our best to ensure the accuracy of data. We will do our best to ensure the integrity and confidentiality of data.

DATA SUBJECT’S RIGHTS

The Data Subject has the following rights: Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data. Right to object to processing – meaning in certain cases you have the right to object to the Processing of your Personal Data, for example in the case of direct marketing. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages. Right to withdraw consent – you have the right to withdraw any given consent for the Processing of your Personal Data.

WHAT DATA WE GATHER

We may collect the following information: Name and job title Contact information including email address Demographic information, such as postcode, preferences, and interests, website usage data, other information relevant to client inquiries, and other information pertaining to special offers and surveys. If you contact our call center we will record the telephone conversation for training, quality assurance, and checking instructions from customers.  This call will be retained for a period of 60 days maximum unless there is a clear business case to keep individual call recordings.

HOW WE USE THIS DATA

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services. Specifically, we may use data: For our own internal records. To improve the products and services we provide. To contact you in response to a specific enquiry. To customise the website for you. To send you promotional emails about products, services, offers and other things we think might be relevant to you.  To contact you via email, telephone or mail for market research reasons.

WHAT IS A COOKIE?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information about how many people use the website and what pages they tend to visit.

HOW WE USE COOKIES

We may use cookies to: Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions. Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site. Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content. Store information about your preferences. The website can then present you with the information you will find more relevant and interesting. To recognise when you return to our website. We may show your relevant content, or provide the functionality you used previously. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

CONTROLLING COOKIES

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com.

STRICTLY NECESSARY COOKIES

Strictly necessary cookies are essential to enable you to receive a service on a website. For example, cookies that help us comply with the law (e.g. such as to keep your information safe). We would not be able to operate our website without using the “strictly necessary” cookies GOOGLE ANALYTICS We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page. CHILDREN We do not intend to collect or knowingly collect information from children. We do not target children with our services.

CONTROLLING INFORMATION ABOUT YOU

When you fill in a form or provide your details on our website, you will see one or more tickboxes allowing you to:

• Opt-in to receive marketing communications from us by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

• Sign in to our website and change your opt-in settings.
• Send an email to [email protected].

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

SECURITY

We will always hold your information securely. We do not share your Personal Data with strangers. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998. Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret. Links from our site. Our website may contain links to other websites. Please note that we have no control of websites outside of the Combilift domains. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Combilift operate in the heavy industrial engineering and manufacturing sector. We are a global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions. From our HQ in Co. Monaghan we design, manufacturer and export to 85 countries around the world.

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COMBILIFT DATA PROTECTION OFFICER

John Nealon

Email : [email protected]

Phone : 042 97 49515

SUPERVISORY AUTHORITY

Email: [email protected]

Phone: +353 57 868 4800

Address:

DATA PROTECTION COMMISSION
21 FITZWILLIAM SQUARE SOUTH
DUBLIN 2
D02 RD28
IRELAND

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make change to this Privacy Policy.

Last modification was made  Aug 9th, 2022.